At Ekins.net we are committed to respecting your privacy.

This policy explains why, when and how we will use any personal information we collect about you, the conditions under which we may disclose it to others and how we will keep it secure. It also explains your rights in relation to your personal information, how to contact us, and what to do if you have a complaint. In any of our policies, reference to the domain ekins.net also applies to the associated domains ekins.info and ekins.it.

The company may hold and processes data on our own behalf and on behalf of our clients. We handle data in accordance with the principles set out in the UK GDPR.

Why we collect, hold and process your information?

We typically hold personal information such as names, addresses, telephone numbers and email addresses in order to provide our services.

This information may be provided to us by you, your organisation or another interested third party. We do not gather data using sources such as “cold calling” or “tele-marketing” list.

How will we use the information about you?

If you have completed an online form, contacted us via email, or opted-in to a mailing list, we may use the information you provided to contact you in circumstances where we reasonably believe you have an interest in engaging our services.

If you are an existing client, we will use your information to contact you in the routine conduct of our duties and may also send ad-hoc communications if, for example, there is an issue or fault that we feel you should be aware of. If you have opted-in to a mailing list, we may send you emails that we consider may be relevant, such as updates on products and services or general “hints and tips”.

In the case of prospective clients we will use your information to provide you information about our services.

We seek to ensure that our information collection and processing is always proportionate. We will notify you of any material changes to information we collect or to the purposes for which we collect and process it.

Who we share your information with?

We will not sell or rent your information to third parties.

We may need to share information with third party recipients such as companies contracted to carry out works or services, emergency services, local authorities, insurance companies, insurance brokers, solicitors and regulatory bodies. It will also be shared with software providers used by Ekins.net to deliver our services.

We may also share your information with any future service provider should your organisation instruct us to transfer services.

We will share your information with law enforcement or other authorities, if required by law.

How your personal information will be held?

We will hold your information at our offices and via appropriate third party software providers.

We and our software providers have security measures in place to maintain the security of our systems and information.

Your information will only be held for as long as there is a legitimate interest for us to hold it.

For our clients, we will hold personal information for the duration of our contract and for no more than seven years after the end of our contract.

For prospective clients we will hold your personal information for a period of no more than five years after your enquiry.

We have appropriate security measures in place to prevent personal information from being accidently lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Use of Cookies

We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services. 
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Summary of Your Rights

The General Data Protection Regulation gives you a number of important rights. Some of the rights are complex and apply in only certain circumstances. For further information on each of these rights see the guidance from the UK Information Commissioners Office (ICO) on individual’s rights under GDRP.

These rights include:

• Fair processing of information and transparency over how we use your personal information
• Access to the information we hold about you and information about our processing of it and your rights in relation to it
• You can require us to correct any mistakes in your information which we hold
• You can require the deletion of personal information concerning you in certain circumstances
• You have the right to receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine readable format.
• You have the right to object in certain circumstances to our continued processing of your personal information.
• You have the right to otherwise restrict our processing of your information in certain circumstances.
• Compensation for damages caused by our breach of data protection laws.

To exercise any of these rights, please:

• Email, call or write to us
• Let us have enough information to identify you
• Let us know the information to which your request relates

If you consider that our processing or your personal information infringes data protection laws can lodge a complaint with a supervisory authority responsible for data protection. The supervisory authority in the UK is the Information Commissioners Officer (ICO) www.ico.org.uk Tel: 0303 123 1113

How to contact us

Email info@ekins.net

Call: 01296 790015

Write to Ekins.net, 6 Hampden Close, Stoke Mandeville, Bucks. HP22 5FA

Changes to this Privacy Policy

We keep this privacy policy under review and we will place any updates on this web page.

This privacy policy was updated on 5th June 2023.

At Ekins.net we are committed to respecting your privacy.

This policy explains why, when and how we will use any personal information we collect about you, the conditions under which we may disclose it to others and how we will keep it secure. It also explains your rights in relation to your personal information, how to contact us, and what to do if you have a complaint.

The company may hold and processes data on our own behalf and on behalf of our clients. We handle data in accordance with the principles set out in the UK GDPR.

Why we collect, hold and process your information?

We typically hold personal information such as names, addresses, telephone numbers and email addresses in order to provide our services.

This information may be provided to us by you, your organisation or another interested third party. We do not gather data using sources such as “cold calling” or “tele-marketing” list.

How will we use the information about you?

If you have completed an online form, contacted us via email, or opted-in to a mailing list, we may use the information you provided to contact you in circumstances where we reasonably believe you have an interest in engaging our services.

If you are an existing client, we will use your information to contact you in the routine conduct of our duties and may also send ad-hoc communications if, for example, there is an issue or fault that we feel you should be aware of. If you have opted-in to a mailing list, we may send you emails that we consider may be relevant, such as updates on products and services or general “hints and tips”.

In the case of prospective clients we will use your information to provide you information about our services.

We seek to ensure that our information collection and processing is always proportionate. We will notify you of any material changes to information we collect or to the purposes for which we collect and process it.

Who we share your information with?

We will not sell or rent your information to third parties.

We may need to share information with third party recipients such as companies contracted to carry out works or services, emergency services, local authorities, insurance companies, insurance brokers, solicitors and regulatory bodies. It will also be shared with software providers used by Ekins.net to deliver our services.

We may also share your information with any future service provider should your organisation instruct us to transfer services.

We will share your information with law enforcement or other authorities, if required by law.

How your personal information will be held?

We will hold your information at our offices and via appropriate third party software providers.

We and our software providers have security measures in place to maintain the security of our systems and information.

Your information will only be held for as long as there is a legitimate interest for us to hold it.

For our clients, we will hold personal information for the duration of our contract and for no more than seven years after the end of our contract.

For prospective clients we will hold your personal information for a period of no more than five years after your enquiry.

We have appropriate security measures in place to prevent personal information from being accidently lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Use of Cookies

We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services. 
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Summary of Your Rights

The General Data Protection Regulation gives you a number of important rights. Some of the rights are complex and apply in only certain circumstances. For further information on each of these rights see the guidance from the UK Information Commissioners Office (ICO) on individual’s rights under GDRP.

These rights include:

• Fair processing of information and transparency over how we use your personal information
• Access to the information we hold about you and information about our processing of it and your rights in relation to it
• You can require us to correct any mistakes in your information which we hold
• You can require the deletion of personal information concerning you in certain circumstances
• You have the right to receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine readable format.
• You have the right to object in certain circumstances to our continued processing of your personal information.
• You have the right to otherwise restrict our processing of your information in certain circumstances.
• Compensation for damages caused by our breach of data protection laws.

To exercise any of these rights, please:

• Email, call or write to us
• Let us have enough information to identify you
• Let us know the information to which your request relates

If you consider that our processing or your personal information infringes data protection laws can lodge a complaint with a supervisory authority responsible for data protection. The supervisory authority in the UK is the Information Commissioners Officer (ICO) www.ico.org.uk Tel: 0303 123 1113

How to contact us

Email info@ekins.net

Call: 01296 790015

Write to Ekins.net, 6 Hampden Close, Stoke Mandeville, Bucks. HP22 5FA

Changes to this Privacy Policy

We keep this privacy policy under review and we will place any updates on this web page.

This privacy policy was updated on 5th June 2023.